Privacy Policy

Introduction

This Privacy Policy ("Policy") outlines the privacy practices of Sparkl Edventure Private Limited ("Sparkl" "We" or "Us") regarding the collection, use, and protection of personal information from customers, vendors, employees, and users ("You" or "Your"). It also covers Your choices concerning Your personal information on our website, www.sparkl.me ("Website"), and details how to contact us or supervisory authorities if You have a complaint.

The Following privacy policy is being published in accordance with the provisions of the Information Technology Act, 2000 and other applicable Rules thereunder, including but not limited to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”)

Please read this Privacy Policy carefully and in conjunction with the Terms of Use. If you do not understand this policy, or do not accept any part of it, then you should not use the Platform, as the case may be. Your use and/or continued use of the Platform, as the case may be amounts to express consent to the terms of this Privacy Policy as well as the Terms of Use.

By consenting to this Policy and accepting the Terms of Use, You agree to the collection, use, and transfer of Your personal information as outlined in this Policy. If You do not agree, please do not use the Website. We review this Policy periodically to ensure it is up-to-date. Visitors should note that this Policy may change at any time without notice. Registered users will be notified of changes and given the opportunity to review the revised Policy before continuing to use our services.

Definition of Personal Information

Personal Information refers to any information that can identify You as an individual ("Personally Identifying Information") or can be linked to Personally Identifying Information. This includes sensitive personal data as defined by applicable laws.

Collection of Information

As a visitor, You can browse our Website without providing personal information. However, we collect and store certain data to enhance security, analyze trends, and improve customer experience. Personal information is collected when You register/express interest in our products or services, participate in activities, or contact us.
We collect personal information for several reasons:

• To comply with legal and regulatory obligations
• For the performance of a contract with You
• For legitimate interests where permitted by law
• With Your consent

We may also have a legal obligation to collect personal information to protect vital interests or prevent fraud.

The primary goal of collecting personal information is to provide a safe, efficient, and customized experience. This helps us tailor our courses, study materials, and tutorials to Your needs. We do not voluntarily share this information with third parties, except as outlined in this Policy.
When You visit our Website, make a purchase, or register, we may collect information such as:

• Contact details (name, email, address, phone number, IP address, geographic location)
• Identity verification details (date of birth, ID details)
• Billing information (credit/debit card details)
• Unique identifiers (username, password)
• Preferences and account settings
• Information from customer service interactions, surveys, or marketing promotions

For employees, we collect information including:

• Contact details, date of birth, gender, ID numbers, marital status, nationality, family details, bank details, education, and blood group

Usage and Retention of Information

We use Your personal information to:

• Provide and improve services
• Personalize Your experience on our Website
• Contact You regarding Your account and services
• Provide customer service and marketing
• Detect and prevent fraudulent or illegal activities

We retain Your information as long as necessary for these purposes or as required by law. Employees' information is used for payroll, attendance, tax deductions, remuneration, and benefits. Vendor information is used for payments and tax deductions.

Sharing and Disclosure of Personal Information

We may share personal information with service providers for marketing, IT services, payment processing, customer service, data analysis, and consumer surveys. These providers are authorized to use personal information only as necessary to provide their services.
For employees and vendors, personal information may be shared internally on a need-to-know basis. User information, such as names, testimonials, and scores, may be shared for promotional purposes. For international customers, personal information may be transferred to India, and by using our services, You consent to this transfer.

Security

We take precautions to protect personal information both online and offline. Measures include SSL certification, firewalls, data encryption, physical access controls, and authorization controls. User passwords are encrypted and stored securely. If You suspect a data breach, contact us at grievance@sparkl.me.

Cookies

We use cookies to track user preferences and trends, enhancing our services. You can disable cookies in Your browser settings, but this may affect Website functionality.

Third Parties and Links

We may share Your details with group companies and agents for service provision. We do not sell or disclose personal information to third parties without consent, except as necessary for service provision or as required by law. Our Website may contain third-party links; we are not responsible for their privacy practices or content.

Consulting

We use third parties for service fulfillment, payment processing, site monitoring, survey conduction, database maintenance, email administration, content administration, and performance analysis.

Choice

You can customize how we use Your personal information for communication and marketing. To unsubscribe from marketing communications, follow the link in the email or contact us. We do not sell or rent Your information without consent.

Ownership of Rights

All rights to the Website and its content are owned by or licensed to us. Unauthorized use, modification, or distribution of content is prohibited. You do not acquire ownership rights by downloading material from the Website.

Your Rights

You have the right to withdraw Your consent at any time by emailing grievance@sparkl.me. You can also request access, modification, or correction of Your personal information. We may deny requests as required by law or legal proceedings.

Conditions of Use

We do not warrant that our Website or emails are virus-free. We are not liable for any damages arising from Website use.

Data Protection Officer

For discrepancies and grievances, contact our Data Protection Officer at dpo@sparkl.me.

Consent to the Policy

The Terms of Use Agreement is incorporated into this Policy. By using the Website, You consent to this Policy. For any modifications to the Terms or Policy, You may terminate Your account by emailing grievance@sparkl.me. Continued use of the service implies acceptance of the modified terms.

General

We may disclose information as required by law, to enforce Terms of Use, protect rights, safety, or investigate fraud. This includes sharing information with trusted service providers and in compliance with legal processes.